Assist in creating a warm & welcoming atmosphere for our guests
Ensure that all guests queries and requests are adhered to promptly and effectively and that exceptional service is provided at all times.
Have full knowledge of all menus and service offerings and be able to answer any and all questions that our guests may have with regards to food and beverage.
Ability to create and make cocktails in line with service standards and guests’ expectations, with exceptional spirit, wine and cocktail knowledge.
Take food and beverage orders promptly and efficiently and ensure that all orders are communicated to the kitchen and bar accurately.
Ensure safe and efficient delivery of all food and beverage orders in line with 5 star service standards and expectations
Clear, disinfect and reset tables promptly after each service to ensure the highest standards of cleanliness, and to avoid delays in seating guests.
Ensure the Bar areas are clean and presentable at all times and to assist with any and all additional cleaning duties within the hotel as required.
Handle all guest complaints in a friendly and apologetic manner, ensuring guest satisfaction at all times. All guest complaints must be communicated to the manager on duty immediately.
Ensure all cash, room charges, float and till procedures are carried out
Assist in the preparation, service and duties for functions and/or meetings as required
Prepare all back of house service points with regards to expected number of guests for following services, complete service duty checklist and have supervisor or manager check and sign every shift
Ensure all guest areas are well maintained at all times.
Perform any other duties as directed by the hotel management team
Ensure that all required duties are carried out including stock management, inventory control & preparation for following services
Benefits for Our Team
Employee Wellness Program
Complimentary meals on duty as well as all the teas and coffees you need.
On going in house training to your personal development and career development
Large range of Learning and development across all levels and departments
Bike to work scheme
Employee recognition awards and benefits
Christmas parties and get together activities
Uniforms and dry cleaning service
Competitive salary
Discounted accommodation rates
Employee discount across the Outlets
Discounted rates with many local businesses/services