Reporting to the Departmental Manager or their designate you will provide a consistently friendly and efficient service, taking orders and serving food and drink promptly and accurately. You will be courteous and hospitable to all customers and you will ensure that at all times the service provided meets Hotel service standards and exceeds guest expectations.

• To arrive for work on time dressed in full clean uniform, well groomed and presenting a professional appearance to our guests, as outlined in the associate handbook.
• To ensure that service stations are prepared stocked and ready for service before the service period opens or any function commences.
• To take orders, serve food and drinks ensuring that guests experience excellent service throughout their time in the Restaurant, Bar & Hotel.
• To greet all guests, using the guests’ name where / as often as possible.
• To recommend and ‘up-sell’ to guests through menu and stock knowledge.
• To ‘clean as you go’ to ensure a high level of cleanliness throughout your work area.
• To ensure that where applicable the guests bill is accurate, presented in a timely manner and all payments received are posted and appropriate cash handling procedures are followed. Till discrepancies will be amended via tips on a shift by shift basis as so deemed by management.
• To ensure house room charges are signed and transferred correctly.
• To be responsible to your manager for the safe keeping of keys where applicable.
• To ensure that all food and beverage products are correctly stored, dated, labelled and rotated where necessary.
• To adhere to the Licensing Laws and Weights and Measure Acts.
• To ensure proper use of the glass washing machine as required.
• To ensure all glasses and cutlery are neatly arranged and stacked after cleaning.
• To keep all wastage and breakage’s down to a minimum and to report any wastage or breakage to your manager.
• To communicate Hotel services and facilities to guests as required and to ensure that guests needs and requirements are met in an efficient manner.
• To deal with any customer complaints in a professional manner and to notify your supervisor / manager of these.
• To report and where possible take action on incidents of accidents or damage.
• To attend all training courses/meetings as notified to you by management.
• To be aware and comply with all company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, Customer Care & Security as outlined in the associate handbook and other supporting documentation.
• To promote awareness of health, safety and security within the Hotel for staff and guests.
• To be flexible in your approach to work as during peak times it may be necessary to work in other related departments within the Hotel.To perform any other duties as may be reasonably requested by management from time to time.

• Complimentary meals on duty as well as all the teas and coffees you need.
• On going in house training to your personal development and career development
• Large range of Learning and development across all levels and departments
• Bike to work scheme
• Employee of the month and Year awards and recognition
• Christmas parties and get together
• Uniforms and dry cleaning service
• Competitive salary
• Discounted accommodation rates
• Employee discount across the Outlets
• Discounted rates with many local businesses/services